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Navigating the Top IT Issues: Fort Collins, Boulder, Loveland, Denver, & Colorado

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Introduction

In today’s technology-driven world, small and medium-sized businesses (SMBs) heavily rely on their IT infrastructure to operate efficiently and stay competitive. However, IT issues and problems can often arise, disrupting workflow, compromising security, and affecting overall productivity. That’s where Pro-IS, a leading IT services and support company located in Fort Collins, Colorado, comes to the rescue. In this blog post, we will explore the most common IT issues & challenges faced by SMBs and how Pro-IS can provide tailored solutions to ensure smooth operations and maximize productivity.

 

Network and Connectivity Problems

Unreliable or slow network connections can cripple a business’s productivity. Pro-IS understands the importance of a robust and stable network infrastructure. Their team of experts can assess and optimize your network to ensure seamless connectivity, minimizing downtime, and keeping your employees connected and productive.

 

Data Security and Cyber Threats

Data breaches and cyber threats pose significant risks to SMBs. Hackers are becoming increasingly sophisticated, targeting businesses of all sizes. Pro-IS specializes in implementing robust security measures to protect your valuable data, including firewalls, antivirus software, regular security updates, and employee training programs. With Pro-IS, you can rest assured that your sensitive information is safeguarded against potential threats.

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Data Backup and Recovery

Data loss can be disastrous for any business. Whether it’s due to hardware failure, human error, or malicious attacks, the consequences can be severe. Pro-IS offers comprehensive data backup and recovery solutions tailored to your business needs. They will implement automated backup systems, ensuring that your data is securely stored and easily recoverable in the event of an unexpected data loss.

 

Software and Application Issues

Small to medium-sized businesses often rely on various software applications to streamline their operations. However, software compatibility issues, bugs, and outdated systems can hinder productivity. Pro-IS can assist you in identifying and resolving software-related problems, whether it’s optimizing your existing software suite, recommending more efficient alternatives, or providing timely updates and patches.

 

Hardware and Equipment Failure

Hardware failures can lead to costly downtime and disruptions in business operations. Pro-IS has extensive experience in managing and maintaining hardware infrastructure, including servers, workstations, and network equipment. They can proactively monitor your systems, perform regular maintenance, and promptly address any hardware failures, ensuring minimal downtime and maximum uptime for your business.

 

IT Infrastructure Scalability

As your business grows, your IT infrastructure needs to scale accordingly. Pro-IS can help you design and implement a scalable IT infrastructure that can accommodate your evolving needs. Whether it’s expanding storage capacity, upgrading servers, or integrating cloud-based solutions, Pro-IS will work closely with you to ensure that your IT environment supports your business growth and remains agile and efficient.

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IT Consulting and Strategy

Navigating the rapidly evolving technology landscape can be challenging for SMBs. Pro-IS offers expert IT consulting services, providing strategic guidance and recommendations tailored to your business goals and budget. They will analyze your existing infrastructure, identify areas for improvement, and propose cost-effective solutions that align with your long-term IT strategy.

 

IT Support and Helpdesk Services

Timely IT support is crucial for minimizing disruptions and keeping your business running smoothly. Pro-IS offers comprehensive IT support and helpdesk services, with dedicated professionals ready to assist you with any IT issues, from simple inquiries to complex problem-solving. Their responsive and knowledgeable team will ensure that your IT concerns are addressed promptly, allowing you to focus on core business activities.

 

IT Issues Support for Business

For small to medium-sized businesses in Fort Collins, Boulder, Loveland, Denver, and across Colorado, Pro-IS is the trusted partner for all their IT needs. With their expertise in addressing the most common IT issues faced by SMBs, Pro-IS ensures that businesses can operate seamlessly, maximize productivity, and stay ahead of the competition.

From network and connectivity problems to data security, backup, and recovery, Pro-IS offers comprehensive solutions tailored to your specific requirements. Their proactive approach helps identify and resolve potential issues before they impact your business operations, minimizing downtime and optimizing efficiency.

With their extensive knowledge of software applications and hardware infrastructure, Pro-IS can address compatibility issues, provide updates and patches, and manage hardware failures to ensure uninterrupted workflow.

Moreover, Pro-IS understands the importance of scalability in a growing business. They assist in designing and implementing IT infrastructures that can accommodate expansion, leveraging cloud solutions and scalable resources to support your evolving needs.

As your trusted IT consultant, Pro-IS provides strategic guidance and recommendations to align your IT investments with your business goals. Their team of experts can analyze your existing infrastructure, identify areas for improvement, and propose cost-effective solutions that enhance efficiency and support your long-term IT strategy.

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Pro-IS’s dedication to exceptional customer service is exemplified through their IT support and helpdesk services. With a responsive and knowledgeable team, they offer prompt assistance, resolve issues efficiently, and provide ongoing support, allowing you to focus on your core business activities.

By partnering with Pro-IS, SMBs in Fort Collins, Boulder, Loveland, Denver, and throughout Colorado gain a competitive edge. They can rely on Pro-IS’s expertise to overcome IT challenges, reduce risks, enhance security, and optimize their technology infrastructure.

Finally, with Pro-IS as your IT services and support provider, you can navigate the complex IT landscape with confidence. Their comprehensive range of services, personalized solutions, and commitment to excellence make them the ideal partner for small to medium-sized businesses in Fort Collins, Boulder, Loveland, Denver, and across Colorado. Embrace the power of reliable IT support, and let Pro-IS empower your business to thrive in the digital age. Contact Pro-IS today to unlock the full potential of your technology infrastructure.

If you are looking for a reliable and trusted IT partner in Boulder Co., look no further than Pro-IS. Our comprehensive Managed IT Support, Cyber Security, and IT services are designed to help you achieve your business objectives and stay ahead of the competition. Contact us today to learn more about how we can help your business thrive in today’s technology-driven environment.

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Pro-IS Managed IT Services in Boulder CO

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As the IT landscape continues to evolve, businesses in Boulder Co. are facing new and complex technology challenges that require expert support. In today’s environment, having a reliable IT partner is critical to the success of any organization. This is where Pro-IS comes in – as the leading IT Service Company in Northern Colorado, we provide comprehensive Managed IT Support, Cyber Security, and IT services to businesses of all sizes in Boulder CO., and the surrounding areas.

At Pro-IS, we take pride in being the leading IT Service Company in Northern Colorado. We have a proven track record of delivering high-quality services and support to businesses of all sizes in Boulder and the surrounding areas. We understand the unique challenges that businesses face in today’s fast-paced environment, and we are committed to providing customized solutions that meet your specific needs.

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Managed IT Support Boulder Co

In today’s fast-paced business environment, having reliable and efficient IT infrastructure is essential. At Pro-IS, we offer comprehensive Managed IT Support services to ensure that your technology is always up-to-date and running smoothly. Our team of experienced technicians will work closely with you to understand your specific needs and provide customized solutions that align with your business objectives.

Our Managed IT Support services include proactive network monitoring, system maintenance, security updates, and software installations. We also provide remote support and on-site technical assistance to address any issues that may arise. With our Managed IT Support services, you can focus on growing your business, knowing that your technology is in good hands.

Cyber Security

As cyber threats continue to evolve, businesses need to be vigilant in protecting their digital assets. At Pro-IS, we understand the importance of Cyber Security, and we provide comprehensive solutions to safeguard your organization against cyber-attacks.

Our Cyber Security services include risk assessments, vulnerability testing, and threat monitoring. We also provide network and endpoint security, email security, and web content filtering to protect your business from phishing attacks, malware, and other online threats. Our team of security experts stays up-to-date on the latest threats and trends, ensuring that your business is always protected.

IT Services Boulder Co.

In addition to Managed IT Support and Cyber Security, Pro-IS offers a wide range of IT services to businesses in Boulder. Our IT services include network design and implementation, cloud computing, backup and disaster recovery, and IT consulting. We work closely with you to understand your specific needs and provide customized solutions that meet your business requirements.

We also offer IT procurement services, providing you with access to the latest technology products at competitive prices. Our team of experienced technicians will work with you to assess your needs and recommend the best products for your business.

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Malware and Internet Scams

Malware and internet scams are a significant threat to businesses in Boulder and the surrounding areas. Malware can be installed on your computer without your knowledge and can cause damage to your system or steal sensitive information. Internet scams, such as phishing attacks, are designed to trick you into providing personal information, such as usernames and passwords.

At Pro-IS, we offer comprehensive solutions to protect your business against malware and internet scams. Our Cyber Security services include email security and web content filtering, which can help to prevent phishing attacks and block malicious websites. We also provide education and training to help your employees identify and avoid potential scams and malware.

Hackers

Hackers are a significant threat to businesses of all sizes in Boulder. Hackers can gain unauthorized access to your network and steal sensitive information, such as customer data or financial information. They can also use your network to launch attacks on other businesses or individuals.

At Pro-IS, we provide comprehensive Cyber Security services to protect your business against hackers. Our services include network and endpoint security, vulnerability testing, and threat monitoring. We also provide education and training to help your employees identify potential security threats and take steps to prevent them.

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Conclusion

As the leading IT Service Company in Northern Colorado, Pro-IS is committed to providing comprehensive Managed IT Support, Cyber Security, and IT services to businesses in Boulder and the surrounding areas. Our team of experienced technicians will work closely with you to understand your specific needs and provide customized solutions that align with your business objectives.

With our Cyber Security services, we can help protect your business against cyber-attacks, malware, and other online threats, while our Managed IT Support services ensure that your technology is always up-to-date and running smoothly. Whether you need network design and implementation, cloud computing, backup and disaster recovery, or IT consulting, we have the expertise to help you achieve your goals.

At Pro-IS, we understand that every business is unique and has its own set of challenges and requirements. That’s why we offer customized solutions that are tailored to meet your specific needs. We work closely with you to understand your business objectives and provide solutions that align with your goals. Our team of experienced technicians stays up-to-date on the latest trends and technologies, ensuring that your business is always on the cutting edge of IT.

If you are looking for a reliable and trusted IT partner in Boulder Co., look no further than Pro-IS. Our comprehensive Managed IT Support, Cyber Security, and IT services are designed to help you achieve your business objectives and stay ahead of the competition. Contact us today to learn more about how we can help your business thrive in today’s technology-driven environment.

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5 Reasons why IT Services are Important for your Business

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As technology continues to evolve, businesses are now more dependent on the internet than ever before. The need for internet technology, also known as IT services, is growing at an unprecedented rate. With the rise of e-commerce, remote work, and cloud computing, IT services are no longer a luxury but a necessity for businesses of all sizes. In this article, we will explore the importance of IT services for businesses and why they are vital to their success.

 

Increased Efficiency

One of the most significant benefits of IT services is the increased efficiency it brings to a business. The use of technology allows companies to streamline their processes and reduce the time required to complete tasks. For example, automating repetitive tasks such as data entry can free up employees’ time to focus on more critical tasks, such as business development and customer service. This increased efficiency can lead to higher productivity levels, which can, in turn, result in increased profits for the company.

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Improved Communication

IT services also play a crucial role in improving communication within a business. With the increasing trend of remote work, businesses need reliable communication tools to stay connected with their employees and customers. IT services can provide companies with tools such as video conferencing, email, and instant messaging, which can improve communication and collaboration among team members. Effective communication leads to better decision-making, increased innovation, and improved customer satisfaction.

 

Better Security

Data security is a top priority for businesses of all sizes. IT services can provide companies with the necessary tools and expertise to safeguard their sensitive information. Cyber threats such as hacking, phishing, and malware attacks are becoming more sophisticated, and businesses need to stay up-to-date with the latest security measures to protect themselves. IT services can help companies identify potential security threats, implement security protocols, and provide ongoing support to prevent security breaches.

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Cost-Effective Solutions

IT services can also offer cost-effective solutions for businesses. By outsourcing IT services, companies can save money on hiring and training their IT staff. Additionally, IT service providers have access to the latest technology and tools, which can be expensive for businesses to acquire and maintain on their own. By outsourcing IT services, businesses can leverage the expertise of IT professionals, reduce downtime, and focus on their core competencies.

 

Scalability

As businesses grow, their technology needs change. IT services can provide scalable solutions that can adapt to a company’s changing needs. For example, as a business expands its operations, it may need to upgrade its technology infrastructure to accommodate the additional workload. IT services can help businesses plan and implement these changes, ensuring that they can continue to operate efficiently and effectively as they grow.

In conclusion, IT services are an essential component of modern-day businesses. From increased efficiency to improved communication and better security, IT services can help businesses of all sizes stay competitive in today’s fast-paced digital world. By outsourcing IT services, companies can access cost-effective solutions, leverage the expertise of IT professionals, and scale their technology infrastructure to meet their changing needs. At Pro-IS, we provide a range of IT services to help businesses achieve their goals. Contact us today to learn more about how we can help your business succeed.

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If you need an IT Managed Service Provider

If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or the surrounding area and don’t have an IT Service Provider or are looking for managed IT support, cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.

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Increasing Effectiveness of Newsletters as IT Security Training Tools | Pro-IS

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IT Security Newsletters are great Training Tools

As a Boulder, Fort CoIlins, Loveland, or Northern Colorado Business owner you are most likely doing everything you can to educate your team about IT Security. If your organization uses, or is considering using, a newsletter as a part of your IT security training program, there are things you can do to more effectively engage readers and improve their retention of the material.

With a newsletter, you can’t be certain that your employees are reading the articles or, if they are, that they find the material interesting and useful enough to remember what they’ve read. Along with providing information specifically related to your workplace, including things readers can use at home, adding some IT-related horror stories, and sprinkling in some humor can significantly improve the effectiveness of your newsletter. Word will spread and readership should grow.

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Give them Information they can use at Home (and also at Work)

Your employees are more likely to read and remember something in an article if it benefits them outside the workplace. Surveys have indicated that newsletter readers not only retained this type of information longer, but that they often shared it with their friends and families. When it comes to a dry subject like IT security principles, achieving that level of interest and information retention is a huge accomplishment.

An example could be an article focused on shopping securely online. Information about how to tell if a website is secured with encryption, why sensitive data should never be provided if it isn’t, and what risks are associated with clicking on suspicious links in emails could be included. As employees read and retain material provided in these types of articles, they develop good general security habits, thus the organization benefits as well.

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Occasionally Include Something Shocking

Unfortunately, there are horror stories out there about things like the 80-year-old widow who lost her retirement nest egg as a result of a phishing scam. Perhaps worse are the reports of children victimized by criminals because they shared too much information on social media. Readers remember these types of stories and the lessons learned from them, especially if they identify with the victims.

Some may balk at using this type of subject matter in a company newsletter but consider that including articles like these could prevent employees or their family members from being victimized. And again, the level of security awareness developed as a result of these articles will certainly extend to the workplace. Do not share too much information, avoid clicking on links or responding to suspicious emails, and be aware of the latest scams being perpetrated. These are but a few of the lessons to be learned from incidents like these.

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Make them Laugh

Everyone loves to laugh. Adding to a newsletter some funny technology-related memes, photo-bomb images, and text messages gone awry does not require a great deal of space or effort, but it does spark interest and will have readers looking forward to the next issue. Survey results from newsletters that incorporated humor indicated that was what employees enjoyed the most. These bits of content need not just be funny.  They can be educational as well. The Internet is full of stories, images, and memes that can be used in humorous ways to illustrate the need for good security practices.

In Closing

Try spicing up the company IT newsletter using these suggestions.  The inclusion of this type of content in addition to information specific to your organization should markedly increase the effectiveness of your newsletter as an IT security training delivery tool.

If you need an IT Managed Service Provider

If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or the surrounding area and don’t have an IT Service Provider or are looking for managed IT support, cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.

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Advantages of Working with a Managed IT Service Provider

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What are the Benefits of Working with a Managed Service Provider?

Working from home in Colorado in the age of COVID has brought new phishing opportunities due to more insecure internet connections of remote workers, resulting in criminals exploiting unpatched systems and architectural weaknesses. The growth of cloud services also brings bugs and vulnerabilities. Ransomware is expected to get worse, this includes hackers stealing data before encryption, packaging malware, and other threats.

Cyber ​​attacks like phishing and ransomware are on the rise and many businesses are vulnerable to costly security breaches. The stolen information lost productivity, and a damaged reputation are some of the potential downsides of these types of cyber attacks.

One of the best ways to protect against potential attacks is to use an experienced Managed Service Provider (MSP). Working with an MSP can significantly reduce costs because they bring the experience and technical expertise needed to protect your company’s data. Here is how your business can reduce risk.

Using internal employees to secure information systems and supporting them to continuously update internal security technology can be very expensive. This is especially true for small or medium-sized businesses.

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1. Antivirus Applications

Antivirus applications are often misconfigured or outdated, rendering them useless and leaving businesses vulnerable to attack. With a Managed Service Provider, you can be sure that your antivirus applications are properly installed and monitored daily.

2. Server and network management 

With managed IT services responsible for your server and network, your company is prepared to prevent and detect data breaches. They have the tools, latest technologies, and resources to avoid costly downtime. MSP can also provide remote support to domestic workers in case of potential violations.

3.  Security Risk Assessment 

The first thing a trusted MSP will do is conduct a thorough audit of your IT system, including cloud services, computer software and hardware, operating systems, and security services to assess whether there are any security holes that require immediate attention. Vulnerability testing is essential to protecting your business from all angles.

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4. Constant System Monitoring

One of the main benefits of outsourcing your IT needs is that an MSP has the resources to monitor your computer network 365 days a year 24/7, which in-house IT system administrators cannot. That way, any suspicious activity on your computer system – hardware and software – is flagged in real-time, no matter when it happens.

5. Disaster Recovery

Even the most secure businesses have IT problems from time to time, and when things go wrong, how quickly you can get your business back up and running is critical and every second matters, With MSP, you can create disaster recovery that helps you quickly restore operations and reduce costly delays.

6. Internal Employee Training

A reliable managed IT service provides effective training for internal employees so that everyone understands potential risks and threats they can help keep company information secure. Employees need to know what to look for and what to do if they see something suspicious.

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7. Endpoint Security

With the trend of working from home showing no signs of slowing down, most businesses need to ensure that home worker network access points are properly configured and managed so that these endpoints do not pose a security risk. A Managed Service Provider can cross this off your to-do list by protecting all devices regardless of location.

8. Network Penetration Testing Services

It can be very difficult for companies to effectively identify and analyze their vulnerabilities. That’s why network penetration testing services exist – to identify all the holes and vulnerabilities in your current network and system setup. Knowing your weaknesses is the most valuable IT knowledge your business can have.

If you need an IT Managed Service Provider

If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or the surrounding area and don’t have an IT Service Provider or are looking for managed IT support, cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.

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5 Signs Your Small Business Needs a Managed IT Service

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Does Your Colorado Small Business Needs a Managed IT Service?

Here in Fort Collins, Boulder, Denver, & Northern Colorado NorthernTechnology has become an integral part of doing business. In fact, most small businesses rely on technology to function daily. Technology is essential for running your business smoothly, from handling customer inquiries to processing payments.

But with technology comes the need for expertise and IT support. That’s where managed IT services come in. Managed IT services provide you with peace of mind knowing that your technology infrastructure is being monitored and managed by experts. Here are five crucial signs that your small business needs a managed IT service:

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1. You Don’t Have an IT Budget

No budget for your own IT team? No problem. Managed IT services include all aspects of maintaining and managing your IT infrastructure, from ensuring that your systems are up-to-date and secure to providing help desk support for your employees. This can be a valuable service for businesses that don’t have the resources to maintain their IT infrastructure on their own. Not only will it save you money in the long run, but it can also free up your time so you can focus on more important things.

2. You’re Not Keeping Up With Technology Trends

Technology is constantly changing, and it can be hard to keep up with the latest trends. If your business is using outdated technology, you may be at a competitive disadvantage. Managed IT services can help you keep up with the latest technology trends and ensure that your business uses the best possible technology. When it comes to technology, it pays to stay ahead of the curve.

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3. Your Employees Are Complaining About Technology Issues

Are your employees always complaining about slow computers, issues with the internet, or other problems with your business’s technology? Many small business owners find that they are either working a second job as their company’s unofficial tech support or — more commonly — at the mercy of IT support helplines. Instead of taking hours of productivity from your work day, enlisting the support of managed IT services can often solve technology issues within an hour — without needing to navigate through a supplier’s frustrating phone menu for phone support.

4. You’re Not Meeting Compliance Requirements

Data security and cybersecurity are increasingly big concerns for businesses in the Internet Age, with an ever-growing list of compliance requirements to be met. Ensuring your business meets compliance requirements can be a real headache — from auditing your technology to investing in solutions, implementing new compliance policies and procedures, and more. Luckily, managed IT services will take care of the entire process for you, giving you peace of mind and protection from any compliance issues down the line.

5. You’re Experiencing Unplanned Downtime

Unplanned downtime can cost businesses countless hours of lost productivity and profit, and suppliers rarely appreciate the urgency of the situation. But with a managed IT service a phone call away, you can give your small business a new ally — one who does appreciate that urgency and will get you back online quickly and efficiently.

Technology is essential for small businesses, but it can also be a headache. If you’re dealing with any of the abovementioned issues, it might be time to consider a managed IT service. Managed IT services provide you with expert support so you can focus on running your business more effectively — with less downtime, more compliance, and more efficient technology supporting what you do.

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If you need Managed IT Services

If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or the surrounding area and don’t have an IT Service Provider or are looking for managed IT support, cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.

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Steps to Improve the Loading Time of Your Website | Pro-IS IT Services

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Many businesses in Fort Collins, Boulder, Loveland, Denver, & Colorado, are using the online space to present their products and offerings to customers. In addition, the online world has become an important medium for businesses to connect with their existing customers as well as reach out to new ones. However, like any technology, your online business presence can only be as effective as how responsive it performs. In order to best maximize your presence, it is preferable to have a highly responsive and fast website. With these notes in mind, here are several steps you can integrate into your website design to improve performance.

Reduce Server Requests 

A website’s response time is largely influenced by the amount of requests required to download the primary components of the page. These include media, images, scripts, interactive elements, and more. Identify any visual elements on your website that consume a lot of resources and see which ones you can eliminate. By doing this, you can minimize the amount of HTTP (Hypertext Transfer Protocol) requests. With fewer requests, your website can load faster. Since websites change over time, you may find new images or elements you can identify that may not be needed for your website. These items can be added to your list of elements to cut out on the next website update you perform with your team.

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Website File Compression

In many cases, large files can be an impediment to how responsive a website is and how fast it loads. You can shrink the size of files hosted on your website even further to improve the loading experience. Many site platforms may automatically compress HTML (Hypertext MarkUp Language) content, but consider using your team to manually go through large files on your website and see if you can compress them even further. This is comparable to cutting weight on your website and helps make it more responsive on different platforms.

 

Install a Caching Plugin 

A website cache allows more static elements on your website to be automatically rendered on most browsers. This can be especially valuable if you have certain elements on your website that are likely not going to be modified or changed for a long time. With a plugin in place, you can help your website save more of these types of files in browser caches. The first 50 percent of your visitors may come to your website without any prior history, which means having a cache that preserves local memory can help cut down on loading times for them.

 

Avoid Excessive Redirects 

While redirects can be helpful in directing old links, it is important that those links themselves are updated if they are displayed on any areas of the website. The website can consume additional resources if there are more links that have to be redirected. Instead of leaving older links unchanged on your website, update them as well so the server doesn’t have to process additional redirects. By reducing the number of times these requests have to be made, the pages can be more responsive and load faster as a result.

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Keep an Eye on Server Performance 

A great server can sometimes still run into faulty issues that may go unnoticed. In addition, many hosting companies are still prone to sudden slowdowns or inefficient data usage that they may not alert you about. It is important to keep an eye on the amount of file usage your websites are consuming on the server and make sure they are not reaching or surpassing their limits. By managing your server’s performance and resource limits, you can better utilize your hosting capacity to maintain good website performance.

Whether you are running online ads or have built up an e-commerce presence for your website, it is important to have it running at a responsive speed. A great performing website is one that can work efficiently on multiple platforms. As you work with your team in designing and setting up the hosting for your website, consider the aforementioned factors as well. With a fast-loading and responsive website, you can further gain more out of your online marketing strategies.

If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or surrounding area and don’t have an IT Service Provider or are looking for managed IT support, cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.

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Cybersecurity Tips | IT Support & Service | Managed IT

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Learning Management Systems Streamline Cybersecurity Training

Technical controls can never be 100% effective in stopping attacks targeting human vulnerabilities. Here in Fort Collins, Loveland, Boulder, Denver, & Northern Colorado, the best defense is a highly-trained workforce. Some organizations are subject to regulatory requirements mandating user cybersecurity training. But putting together and maintaining an effective training program from scratch requires a great deal of time and resources.

Perhaps a Learning Management System (LMS) application is the right solution to meet your company’s training needs. Ask yourself a few questions. Is your current training program adequate? Can the training content be easily updated to address new and evolving threats? Is progress tracked and measured to evaluate the program’s effectiveness? Can you quickly and easily generate status and completion reports? Can you afford to have your IT staffers devote more time than necessary to training program development and management when their time and skillsets would be better used elsewhere? If you answered “no” to one or more of these questions, read on.

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For many, LMS utilization saves time and money

A LMS provides a software platform that streamlines the development and maintenance of coursework that can be accessed at any time from any computer with an Internet connection. Many LMS applications now also allow learners to take courses using their phones. There is no need for organizations using LMS technology to maintain classroom spaces and workstations for the purpose of delivering training. The need for employees to travel to remote locations to complete courses is eliminated, along with the expenses associated with doing so. Student enrollment, progress monitoring, and course completion reporting are also streamlined. The time management and resource efficiencies provided by a LMS can result in significant cost savings for organizations utilizing them.

 

The LMS coursework development and training delivery system

A LMS allows its administrators to custom-tailor courses to fit their specific needs and satisfy any applicable regulatory requirements with user-friendly interfaces and development tools.

The delivery methods incorporate audio, video, and text presented in an interactive training environment. Chat capabilities and online forums may also be included to provide learners with the opportunity to interact with other students and their trainers.

From any computer with an Internet connection, students and training administrators have access to courses, results, training campaign progress information, scheduling, archives, and evaluations.

The training environment is highly-customizable. Company branding and logos can be included in the interface and features can be added or removed based on the training system administrator’s preference or need. Multi-lingual training environments are also available for those who need them. Multiple separate training portals for different learner groups can be created within the LMS environment.

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Continuous and immediate Cybersecurity course update functionality

As new threats emerge and training requirements change, it is critical that courses be updated as soon as possible. The LMS provides course administrators with the ability to quickly access and edit course content and add resources to the coursework, making them immediately available to learners.

Ongoing training program management

Efficiency in the addition, removal, and enrollment of users in coursework is dramatically increased when using an LMS. Learner groups are easily created and managed. Moving students from one group to another is a quick and simple process. Messaging and reminder functionality are readily available. If needed, LMS capabilities can allow users to upload assignments and projects, sharing them with trainers, fellow students, or both.

Reporting capabilities

The ability to run detailed reports to evidence the completion of training programs and to evaluate the progress and effectiveness of those programs can be critically important, especially to organizations subject to regulatory requirements. An LMS can generate customizable reports detailing learner progress, group, and individual course completion stats, the number of time users spend on training, and more.

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In Conclusion

LMS technology offers cybersecurity training capabilities that allow organizations to save money and free up time for IT personnel to devote to other tasks. The LMS automates many of the tasks associated with course development, deployment, and learner management. The flexible and detailed reporting functionality makes it easy to track student progress and course completion and allows for the generation of reports that can be used to evaluate the program’s overall effectiveness. LMS training is readily accessible from any computer with an Internet connection and is highly customizable. Could an LMS application be the right choice to meet your company’s training needs?

If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or the surrounding area and don’t have an IT Service Provider or are looking for managed IT support, IT services,  cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.

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Protect Your Privacy: Choosing a Free Secure Browser for Your PC | PRO-IS

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Choosing a Free Secure Browser for Your PC

Concern regarding the erosion of personal privacy is growing, and for good reason. There isn’t much you can do online without revealing data about yourself, like the types of products you buy, the sites you visit, and information about your identity. Your activities are tracked, you are targeted for advertising, and, in some cases, the information you unknowingly and unintentionally leave behind is compromised and put to use by hackers and identity thieves.

Most browsers have settings you can enable to protect your private information to some degree. They do this by erasing certain data from your computer once you are done browsing. But these settings do not prevent sites you visit, or your Internet Service Provider (ISP), from accessing potentially sensitive information about your computer, your browsing history, and your identity. The good news is that there are browsers, available at no cost, that do provide added layers of privacy protection.

What privacy settings are available with the most popular browsers?

In November of 2019, a technumero.com article listed Google’s Chrome browser as number one on its most popular browser top ten list. A March, 2020, article from ZDNet.com confirmed Chrome’s number one rating. This extremely popular browser offers “Incognito Mode” which, when activated, will prevent your computer from saving browsing history information, data entered into online forms, cookies, and other information from sites you visited. Cookies are used to subsequently identify and track website visitors’ activities. Incognito Mode does not, however, block your computer’s Internet Protocol (IP) address or your identity information from the sites you visit, nor does it conceal your browsing history from your ISP. As a Fort Collins, Boulder, Denver, or Northern Colorado resident privacy is important.

Microsoft’s Edge browser offers InPrivate Mode, which is similar to Chrome’s Incognito Mode. Like Chrome’s privacy mode, InPrivate does not hide your computer’s information from the sites you visit. When you browse using Chrome, Edge, and some other browsers, the data you leave behind at sites you visit can be combined with other information already available online to identify you even if you do not log into an account. Think of this as being similar to searching your name in Google, except that your IP address and other data revealed through your browser is used as search criteria to gather more information about you from various sources.

The privacy settings in these browsers share a commonality. They focus on blocking data, like browsing history and tracking cookies, from being stored locally on your computer rather than preventing data about you and your computer from being revealed to websites and your ISP as you browse. This approach seems counter-intuitive. According to security professionals, the best way to effectively protect your privacy when using these browser privacy settings is to combine them with the use of a separate Virtual Private Network (VPN) application. A VPN protects your identity by creating a secure tunnel through which data is transmitted, making it more difficult to gather information about you and your online activity. One may question whether a browser’s privacy mode should be providing this level of protection without the need to add separate VPN functionality.

Two free browsers to consider to better protect your privacy

From a developer’s point of view, accessibility to the underlying programming code used to create a browser application is important when determining whether the security settings in that browser can be trusted. Chrome, Edge, and some other popular browsers do not allow full access to their source code. The browser applications listed below do allow such access, thus their code can be audited by developers world-wide. This is not meant to imply that Chrome, Edge, and others cannot be trusted, but rather that those utilizing open source code invite scrutiny by industry professionals to ensure that their programming incorporates effective controls to protect users’ privacy.

The Tor browser has been publicly available since 2002 and tops many industry experts’ lists of browsers providing the highest level of security. Tor protects its users’ anonymity by bouncing their Internet traffic around their world-wide network, thereby concealing users’ true IP addresses and device information from the sites they visit. Not even Internet Service Providers have access to information about sites visited by their customers using Tor. Tor also blocks ads and scripts (text-based commands) from being automatically downloaded to your computer. Recall that security experts recommend implementing VPN applications with their encryption technology to protect privacy while using browsers like Chrome and Edge. Tor actually includes functionality that uses encryption to add security to connections between your device and unsecured sites.

On the negative side, Tor has a history of being used for some nefarious purposes, like hiding the identities of hackers looking for ways to penetrate networks. For this reason, some sites, networks, and governmental entities are configured to limit or block access to those using Tor. Additionally, because of the additional routing used to conceal IP addresses and other data, Tor’s performance is noticeably slower than that of other browsers. Overall, however, Tor is a free and very effective tool you can use to protect your online privacy while browsing the Internet. Versions of Tor are also available for your Android and Apple devices. You can find more information and download the Tor browser at torproject.org/download/.

The Brave browser was just released for Windows, Apple, and Android devices in 2020, so it is a relative newcomer. Like Tor, Brave optimizes privacy by blocking ads, data requests, scripts, and tracking cookies. Also like Tor, Brave adds encryption to secure connections to otherwise unsecured sites. Brave differs from Tor in that it does not bounce users’ traffic through multiple relays world-wide, thus Brave is significantly faster and is not subject to being blocked by some networks and sites.

Overall, because Brave outperforms Tor by functioning more like a Chrome or Edge browser and providing faster connectivity, many prefer it for everyday browsing activities. While it is not quite as secure as Tor because it lacks the masking capabilities, Brave offers a much higher level of security than most browsers, including Chrome and Edge. And, as a tip of the hat to Tor’s edge in security, Brave has now built in some optional Tor functionality in its privacy mode. The basic Brave browser can be downloaded at brave.com/download/.

Summary

Those concerned with protecting their privacy and identities may wish to consider switching to a more secure browser. The best-known, most widely used browsers, including Google Chrome and Microsoft Edge, take a different approach to privacy than do browsers like Tor and Brave. Chrome, Edge, and others focus primarily on preventing certain data, like browsing history and cookies, from being stored on the user’s computer. Tor and Brave provide that functionality as well, but also protect their users’ data from being collected by the sites they visit. Additionally, Tor and Brave provide encryption capabilities not included with Chrome, Edge, and others. Why not take advantage of the added security provided by one or both of these free tools?


If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or surrounding area and don’t have an IT Service Provider or are looking for managed IT support, cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.

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Phone Settings You Should Verify for Security | Pro-IS IT Services

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Another Assault on Privacy: Phone Settings You Should Verify Now

Android and iPhone devices automatically generate unique identifiers in the form of character strings known as mobile advertising IDs (MAID). These MAIDs are used to track the activities of device users and build individual profiles on them. Companies use the profile data to send targeted ads to the devices.

Tech companies have routinely claimed that these profiles are anonymous and that, although they identify devices by their MAIDs, they do not include the personal identities of device users. But a July 2021 article published by Vice.com has revealed that MAIDs are being used by unscrupulous data brokers in conjunction with other data sources to match devices to their users’ personally identifiable information (PII). This PII data could include full names, addresses, phone numbers, email addresses, device IP information, and more. User profiles combining tracked activities with sensitive PII information are then being sold by these brokerage companies, compromising device users’ privacy and subjecting them to significant risk.

Both iPhone and Android devices now have settings that can be easily changed to prevent the tracking of your activities using MAIDs.

mobile cell phone security

The phone issue in detail

In a statement provided to Vice.com’s Motherboard affiliate during the course of its investigation, Oregon Senator Ron Wyden said that, “If shady data brokers are selling this information, it makes a mockery of advertisers’ claims that the truckloads of data about Americans that they collect and sell is anonymous.” Wyden went on to express concern that making the PII data available to foreign entities and governments could pose a risk to national security. Having this much PII information combined with tracking data also makes individuals more vulnerable to impersonation scams, identity theft, spear phishing, home title theft, and other cyber attack variants.

As part of the investigation, a Motherboard representative contacted one of these data brokers and posed as a potential customer. Per the Vice article, the brokerage’s CEO advised that the company did, in fact, link PII data to tracking information collected using MAIDs and that, in addition to name, address, email, IP information, and phone numbers, other data categories that could be included in profiles were “too numerous to list.” For more specific information about this data brokerage firm and its quoted representative, see vice.com/en/article/epnmvz/industry-unmasks-at-scale-maid-to-pii.

When explaining the scope of the issue, a researcher interviewed for the Vice article said that the PII of anyone running phone apps with ads could be collected and sold by unscrupulous entities. The researcher, Zach Edwards, also said that the risk level for members of the military, law enforcement personnel, and government officials is particularly high given the potential that they will be targeted by foreign entities.

Motherboard investigators asked Apple and Google whether they had policies relating to data brokers using MAIDs to create profiles that unmask the identities of their device users. Per the Vice article, both organizations acknowledged receiving the request for comment, but neither provided answers.

phone data

Phone settings that disable data sharing using MAIDs

While they didn’t answer Motherboard’s question, both Apple and Google have built functionality into their phones that allow users to disable this particular type of data sharing.

Apple’s App Tracking Transparency (ATT) option allows users to opt out of receiving targeted ads. Open Settings on your iPhone, select Privacy, then scroll down and tap Apple Advertising. Move the toggle switch to the left. If you’d like to see what information your phone has already collected about you, tap View Ad Targeting Information.

In April of 2021, three months prior to the publication of the Vice.com article, Apple’s iOS update to version 14.5 significantly changed how iPhone apps can collect and share data going forward. If you’ve installed that update, your apps should already be prompting you for permission to share tracking data.

Per the Vice article, Google announced that, early in 2022, they plan to roll out functionality similar to the opt-in requirement included in Apple’s 14.5 iOS update. In the meantime, Android users can open Settings, scroll down and tap Google, then select the Ads option. Move the toggle switch to the right to Opt out of Ads Personalization. Once you’ve enabled this setting, apps attempting to share out your MAID will be provided with a string of zeroes, instead.

 

In conclusion

Data collected from phones, tablets, and PCs is being packaged and sold as a commodity by people search sites and other data brokers. The very nature of some PII data, like real property records, requires that it be publicly accessible, thus allowing it to be scanned and matched with other data sources to build extensive profiles on you, your family, your neighbors, and anyone else who accesses the Internet.

This explosion in data mining and brokerage has resulted in a dramatic increase in cyber attacks and also in the development of privacy-related applications like personal virtual private networks, anonymizing domain name services, encrypted email and messaging apps, and private browsing options. And now, perhaps a bit later than they should have, Google and Apple have decided it would be best to protect their customers by giving them the option to block the sharing of their data.

If you are concerned about your privacy and would like to make sure your phone isn’t sharing information that is being used by unscrupulous data brokers, it only takes a minute to follow the instructions in this article and verify that your privacy settings are enabled.

If you’re in Fort Collins, Loveland, Greeley, Denver, Boulder, or surrounding area and don’t have an IT Service Provider or are looking for managed IT support, cyber security, IT services, or IT coverage, contact Pro-IS for a free consultation (970) 613-0980.